Returns & Exchanges

At Papier Hq, we take pride in the quality of our home decor and want you to be completely satisfied with your purchase. If your order isn't quite right, we offer a 14-day return window for most items provided they are in original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Pack Securely

  Carefully place the items in their original packaging, ensuring all protective layers are intact to prevent damage to prints or frames during transit.

• 3.
  Ship Item Back

  Affix the provided shipping label or use a tracked courier service to send your package back to our warehouse facility.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned goods for quality assurance, we will process your refund or store credit within 5-7 business days.